Support
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Atlas Arrows · Logan Land
Stuck on a board, missing a purchase, or found a bug? Write to us and we'll get back
to you — usually within two business days. There is no account system, so please tell us your
device and OS version instead; that is what we need to reproduce most problems.
01 Restoring purchases
Remove-ads is a one-time purchase tied to your store account, so it comes back on a new device:
open Settings → Restore purchases in the app while signed in to the same Apple ID or Google
account that bought it. Hint and bolt packs are consumables — they are spent when used and are
not restorable by design. If a purchase was charged but nothing arrived, send us the store receipt
and we'll sort it out.
02 Progress, and what happens if you reinstall
Your cleared stages, items and visa stamps live on your device — we run no account system
and keep no copy on our servers. Cloud save is the exception, and it is on unless you turn it
off: it keeps a copy in your own Google Play Games or Game Center account, signed in with the
account already on your phone. That copy is what a reinstall or a new phone restores from, and it is
the only copy that outlives the app.
With cloud save off, uninstalling deletes your progress and we cannot bring it back — we never had
it. Either way there is no account with us to delete, and the saved copy is yours to remove in
Play Games or Game Center whenever you like.
03 A board looks wrong, or won't clear
Every board is generated from real geographic outlines and checked to be solvable before it ships,
but if one looks broken, tell us the city or country name shown at the top of the screen —
that is enough for us to find the exact board.
04 Ads and your consent
In the EEA, UK and Switzerland the app asks for ad consent on first launch, and you can change
that decision at any time in Settings → Ad privacy options. That row only appears where the
consent form exists. Elsewhere, manage ad tracking in your device's own settings, where you can
also reset your advertising identifier.
05 Bug reports
What helps most: your device model, OS version, the app version from the bottom of the Settings
tab, and what you were doing when it happened. A screenshot beats a description.
06 Privacy and terms
See the Privacy Policy and Terms of Service.
Open-source notices are on the Licenses page.
07 Contact
Logan Land · atlasarrows@loganland.app