Support
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Atlas Arrows · Logan Land
Stuck on a board, missing a purchase, or found a bug? Write to us and we'll get back
to you — usually within two business days. There is no account system, so please tell us your
device and OS version instead; that is what we need to reproduce most problems.
01 Restoring purchases
Remove-ads is a one-time purchase tied to your store account, so it comes back on a new device:
open Settings → Restore purchases in the app while signed in to the same Apple ID or Google
account that bought it. Hint and bolt packs are consumables, and the stores don't restore
consumables, so Restore purchases can't bring them back. Cloud save covers them instead:
with it on, the balance you bought is backed up with your progress as soon as the upload goes
through, and comes back when a reinstall or a new phone restores it. The upload needs a connection
and a signed-in Play Games or Game Center account, so something bought offline, signed out, or
right before uninstalling may not have made it up yet — and if the app is removed first, neither
the stores nor we can bring it back. If a purchase was charged but nothing arrived, send us
the store receipt and we'll sort it out.
02 Progress, and what happens if you reinstall
Your cleared stages, items and visa stamps live on your device — we run no account system,
and in the App Store and Google Play versions we keep no copy on our servers. Cloud save is the
exception, and it is on unless you turn it off: it keeps a copy in your own Google Play Games or Game
Center account, signed in with the account already on your phone. That copy is what a reinstall or a
new phone restores from, and it is the only copy that outlives the app.
Reinstalled and your progress didn't come back? The app probably wasn't signed in to Play Games
or Game Center on its own. Open Settings → Cloud save and turn it on — that signs in and
restores your progress.
With cloud save off, uninstalling deletes your progress and we cannot bring it back — we never had
it. Either way there is no account with us to delete, and the saved copy is yours to remove in
Play Games or Game Center whenever you like.
Playing inside the Toss app? There is no switch there: your progress, purchased hints and bolts
included, is backed up to our server automatically under an anonymous key from Toss, and comes back
when you open the game again after reinstalling Toss. Uninstalling doesn't delete that backup. It
holds only your game progress, with no name, contact or Toss account details, so we can't tell
which backup is yours from an email and can't remove one on request.
03 A board looks wrong, or won't clear
Every board is generated from real geographic outlines and checked to be solvable before it ships,
but if one looks broken, tell us the city or country name shown at the top of the screen —
that is enough for us to find the exact board.
04 Ads and your consent
In the EEA, UK and Switzerland the app asks for ad consent on first launch, and you can change
that decision at any time in Settings → Ad privacy options. That row only appears where the
consent form exists. Elsewhere, manage ad tracking in your device's own settings, where you can
also reset your advertising identifier.
05 Bug reports
What helps most: your device model, OS version, the app version (the Version row at the end
of Settings), and what you were doing when it happened. A screenshot beats a description.
06 Privacy and terms
See the Privacy Policy and Terms of Service.
Open-source notices are on the Licenses page.
07 Contact
Logan Land · atlasarrows@loganland.app